We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@artronicdesigns.com. 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at contact@artronicdesigns.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately (within 48 hours of receiving the goods) if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

We accept returns of unopened and unused aromatizer devices within 30 days of delivery. Due to the nature of our products, we cannot accept returns on:

• Opened or used aromatizer devices

• Any incense burner refills that have been opened or used

• Custom or personalized aromatizers

We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@artronicdesigns.com.